Privacy Policy

Who we are

Our website address is: https://www.diamondtorch.com.

General rules of Guarantee/Warranty applied on all products listed on DiamondTorch

If the product is damaged in transit, inform our helpdesk immediately and do not start using damaged product. You will get replacement of specific damaged part or whole product, depending on type of damage. Customer has to send photo of damaged product by WhatsApp or Email for immediate response. Minor damages are not liable for replacement.

Product specification does not include color; actual color may vary with respect to displayed color on website.

LED Rechargeable torches 3W, 5W, 10W, 15W, 35W & 56 LED

Circuit Warranty: 12 months

Battery Guarantee: 6 months

(Customer has to pay only postal charges upto Vadodara, Gujarat (to & from) in case of repairing)

(Any breakage due to rough handling is not covered in guarantee / warranty)

  • Product Pricing

We make sure that all the pricing details appearing on the website are accurate. However errors may occur, in that case information would be provided to you if an order has been placed by you. In case you want to cancel the order we would willing help you and refund the amount (if already been paid). If we are unable to connect with you we would cancel that order.

Also prices for items may change from time to time without any prior notice. However it would not affect the orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller.

  • Payment

We carry out a standard pre-authorization check on your payment card to check the availability of sufficient funds in order to complete the transaction process. After this pre-authorization check the amount will be debited from your account to complete your order. Before shipping or delivery we may confirm your order on phone or via e-mail to provide you with a safe online shopping.

  • Delivery

While placing an order you will be given various options for delivery and this will vary depending on the area from where you want to place an order. After placing an order you will receive an e-mail conformation describing the details of your order and also the estimated time. Generally the maximum estimated delivery time is 5-6 business days. At times the delivery to its destination may take longer than the estimated time due to unforeseen circumstances for which the management will not be responsible. However, we will reach you by an e-mail.

  • Sale in India Only

Products on this website are solely for the purpose of sale in India. Those who access the site from other countries other than India, https://www.diamondtorch.com/ is not responsible for the delivery or refund of the products.

  • Returns & Replacement

If you change your mind about any items purchased you can return them to us. For more information on Returns and Replacement, please refer to our Return Policy.

  • Intellectual Property Rights

All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.

  • Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.

  • Indemnification

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

  • Violation & Termination

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination. 

  • Discount

Additional discount is offered on Prepaid Payment Mode will not be clubbed with any other Discount Code.
All Discount Codes are applicable on online payment mode only, Cash On Delivery Mode is Not Applicable with Any Discount Code.


If you have any questions, comments or requests regarding our Terms of Service or the website please contact us over email.

Shipping Policy

Shipping Cost: Free Shipping in All Over INDIA

At Diamond Torch, we strive to achieve fast, safe and reliable shipping of products to the customer. To achieve this, we do inspections, ensure quality packaging, are partnered with most of the top courier and logistics partners, and communicate shipping status to the customer at each stage of shipment. Our preferred logistic partners are Bluedart, FedEx, DTDC, Delhivery and Ecom Express.

Once a customer purchase a products online, he/she can also get to know the status of its order from time to time or through live chat option provided on our website.

In case of any queries, you can contact us at our Helpline Email: [email protected]

Customers will get their packet/ shipment/ product within 5 to 7 business working days.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.